Update: We listened to our customers, and to make the transition to our new licensing functionality easier, we are not going to count Suspended users as licensed users when we enforce licensing on your account. However, we still encourage you to shift Suspended users into the Unlicensed state, since we intend eventually to count Suspended users as licensed. It will help us and help you to simplify license management.
In the coming weeks, we will release new functionality to help you keep track of the number of seat licenses you have available to your account. Included in this new functionality is a new "Unlicensed" user state that you can apply to users who are inactive so you can free up licenses for active users.
Users in the Unlicensed state remain in the system but are excluded from OneLogin access and updates.
How are users placed in the Unlicensed state?
Users are put in the Unlicensed state automatically if you try to add new users above your seat limit, whether manually or by directory import, bulk CSV import, or API import. Note that your experience may vary depending on when we start enforcing licensing limits on your account. Enforcement will be rolled out gradually.
You can also move users into the Unlicensed state yourself as a way of managing seat license usage.
How will I know if I'm over my seat limit?
When OneLogin starts enforcing licensing for your account, your Account Owner will automatically receive notifications when your account approaches your seat limit and also when it hits your seat limit.
You can also view unpaid users by going to Account Settings > Subscription
What should I do if I'm unable to activate new users because I'm over my seat limit?
You can purchase more seats, move inactive users who occupy seats into the Unlicensed state, or delete inactive users to make seats available.
For complete details about the Unlicensed user state, how to purchase more seats, how to find and move inactive users into the Unlicensed state, how to license Unlicensed users, and how to configure seat limit notifications, see Managing User Licenses.